HCAHPS
Seeking and understanding the experiences of your patients and their families during their hospital stay is crucial for the viability and the reputation of your hospital. Patients with solid and excellent inpatient stays are more likely to recommend your facility to others and return to you for care.
A key resource for your organization to identify and implement best practices within your facility is the “Stratis Health HCAHPS Best Practices in High Performing Critical Access Hospitals Study”. It may be accessed here: Study - Stratis Health HCAHPS Best Practices in High Performing Critical Access Hospitals
Additional Resources:
Summary–HCAHPS Best Practices in High Performing CAHs Study HealthStream Press Ganey Quality Improvement Implementation Guide and Toolkit for CAHs, Stratis Health HCAHPS information HCAHPS Star Ratings FAQs Patient Safety Measure Summary Composites 3, 4, and 5 Stratis Health Patient Engagement Measure, 1, 2, 8, 9, 21, 22, Stratis Health Care Transitions Measure, Composites 6 and 7, Stratis Health Hospital Surveys and Instructions, AHRQ Improving Patient Communication using RELATE, HealthStream Ten Steps to Leading Quality Improvement Topics, Stratis Health Ten Step QI Project Documentation Template, Stratis Health AIDET guidelines, key words, Studer Group RELATE in the ED, HealthStream Bedside Shift Reporting, Studer Group Patient Whiteboards as a Communication Tool in the Hospital, Journal of Hospital Medicine Improving Patient-Staff Communication through White Boards, RWJF Patient Communication Boards Infographic, Standard Register Discharge Call Backs, 4 Questions, Rollins Brook Community Hospital Phone Follow up after Discharge, Little River Healthcare Post Visit Phone Calls, Studer Group Daily, Hourly Rounding Log, Seton Healthcare Hourly Rounding: The Critical HCAHPS Driver at the Frontline of Care, HealthStream Rounding for Outcomes, Studer Group
Karen Kendrick, director of clinical initiatives and quality, 512/465-1091
The resources included in the toolkits are offered as examples and do not constitute expressed or implied endorsement by the Texas Hospital Association Foundation.